Rates & Billing

/Rates & Billing

Can PG&E set delivery rates that are higher for MCE customers than for non-MCE customers?

By | November 21st, 2015|

No. PG&E must provide the same rates for all customers in their service area whether or not they receive electricity from MCE or another third-party energy service provider.

How can I tell if I’m enrolled in MCE’s Light Green or Deep Green service?

By | November 21st, 2015|

If you are an MCE customer the front page of your PG&E bill will include a line item called "MCE Electric Generation Charges". You can look at the "Third Party Detail" page of your bill to see if you are enrolled in Deep Green. If you are a Deep Green customer you will see a [...]

I still receive bills from PG&E. Am I a PG&E or MCE customer?

By | November 21st, 2015|

All MCE customers are still PG&E customers. PG&E provides electric delivery services for MCE customers, like meter reading and power line maintenance. PG&E will continue to send your electric bill, which will include MCE electric generation charges. MCE’s electric generation charges replace PG&E’s electric generation charges and account for the source of your energy. MCE [...]

Are MCE customers still required to have a PG&E SmartMeter?

By | November 21st, 2015|

Electricity meters continue to be owned and read by PG&E. Therefore, MCE does not have any control over whether or not our customers receive SmartMeters from PG&E.

Are MCE customers eligible for rebates from PG&E for energy efficiency and rooftop solar?

By | November 21st, 2015|

Yes. And as an MCE customer, you are also eligible for the rebate programs that are exclusively available to our customers. Information on energy efficiency rebates or solar rebates.

How does the PG&E Balanced Payment Plan option work with MCE?

By | November 21st, 2015|

If you are a customer who uses the Balanced Payment Plan (BPP) option with PG&E, you will continue to receive your gas and electric delivery charges from PG&E in the BPP form. However, your electric generation charges from MCE will not be included as part of the BPP and will vary from month to month, [...]

Will I still receive my Medical Baseline Allowance with MCE?

By | November 21st, 2015|

Yes. Medical Baseline Allowance is available to MCE customers as well as PG&E customers, and the same discount will be provided regardless of enrollment with MCE or PG&E. MCE customers are eligible to receive Medical Baseline Allowance discounts through PG&E. Customers enrolled in MCE will continue to receive their full Medical Baseline Allowance discount, and [...]

Will I still receive my CARE discount with MCE?

By | November 21st, 2015|

Yes. CARE is available to MCE customers as well as PG&E customers and provides the same discount regardless of enrollment with MCE or PG&E. Customers enrolled in MCE continue to receive their CARE discount within their PG&E delivery charges; there is no need to reapply with MCE. New CARE enrollments or renewals must still be [...]

How does MCE set its rates?

By | November 21st, 2015|

The MCE Board of Directors sets electric generation rates for our customers. We value public participation and transparency, which is why our rates are developed, discussed, evaluated, and approved at public meetings right here in San Rafael. We invite you to attend and give us your feedback. Rate-setting typically occurs on an annual basis, and [...]

How do MCE’s rates compare to PG&E’s?

By | November 21st, 2015|

MCE offers a cleaner, more sustainable energy product with many of the same rate schedules as PG&E. We’re proud to offer you rates that are stable and affordable, and we’re committed to keeping costs as low as possible for all of our customers.

Who will send me my bill?

By | November 21st, 2015|

PG&E will continue to send your electric bill, which will include MCE charges. MCE’s electric generation charges will replace PG&E’s electric generation charges.